Product Overview
Take the initiative
EZchat enables businesses to proactively discover, connect and invite potential customers through live chat, which could increase successful sales transactions by 80%.
one-click-away customer service
EZchat allows customer service operators to send customers' chat history including pictures, emojis, doc. files and voice messages to other colleagues in one click, efficiently minimize miscommunications and repetitive inquiries.
internal communications
EZchat allows businesses to no longer be limited by storage restrictions, chat message expiration dates as well as prevent any confidential and business-sensitive chat information leak. EZchat's internal communication system is equipped with self-designed encryption modules that inhibit the possibility of illegal call tapping. Users are able to delete and erase all chat history from the server at any time with one click to prohibit any data leak.
Taiwan's First Customer Service App
EZchat is Taiwan's very first app version customer service system. As long as you have a working network, you are able to use the app to provide services and answer questions from customers wherever you are. Ezchat allows you to take the initiative and seize every business opportunities.
voice messaging feature
Is typing too slow? voice call/messages mode allows you to understand customers' needs more quickly and communicate without barriers.
LINE@ (select to purchase)
customized your business's own LINE＠ account.
customised stickers (select to purchase)
customize your own business stickers or use the EZchat stickers to send them to your customers through LINE and Facebook.
Facebook Fanpage (select to purchase)
contact your EZchat customer service operator to sync your Facebook Fan Page with EZchat Customer Service System, you will be able to write Facebook posts, send and receive messages in the EZchat System, it's a time-saving alternative.
Facebook Messenger (select to purchase)
contact your EZchat customer service operator to sync your Facebook Messenger with EZchat Customer Service System, you can then send and receive messages in the EZchat System, it's a time-saving alternative.
third party assistance
When service operators are in need of supervisors' assistance. The Third Party Assistance Feature allows users to invite new people into a chat, which can expedite any problem-solving process.
customer service monitoring
EZchat allows supervisors and managers to adequately monitor each customer service operator's chats, ensuring the quality of service and team adaptability and resilience.
Data Analysis
EZchat's accurate data analysis program accurately analyze visitor source and information to be served as the key basis for business advertising.
video autoplay feature
Customers can chat with an operator as they view the website and advertisement of the promotional products.
claim your coupons
Chat with a customer service operator to receive a coupon thus increase purchase intention.
tracking website visitors' footprint
able to trace visitors when they are offline
detailed visitor address analysis
accurately source out visitor's location to enable effective ad placement.
AI chatbots customer service
Are you currently using an outdated customer service system?Is your AI chatbot performance not up to standard and lacks accuracy in problem-solving? Ezchat's smart customer service system is able to collect big data for businesses and with a truly innovative AI program that answers each customers' question with the utmost accuracy which could help businesses to reduce labor costs.
LINE@ call (select to purchase)
contact your EZchat customer service operator to sync your LINE@ business account with EZchat Customer Service System, you can send and receive messages synchronously. All chat history will be stored in Ezchat's cloud storage. You will no longer be bound by Line@ storage limit.