Product Overview

Take the initiative

EZchat enables businesses to proactively discover, connect and invite potential customers through live chat, which could increase successful sales transactions by 80%.
Take the initiative
Take the initiative

one-click-away customer service

EZchat allows customer service operators to send customers' chat history including pictures, emojis, doc. files and voice messages to other colleagues in one click, efficiently minimize miscommunications and repetitive inquiries.
one-click-away customer service
one-click-away customer service

internal communications

EZchat allows businesses to no longer be limited by storage restrictions, chat message expiration dates as well as prevent any confidential and business-sensitive chat information leak. EZchat's internal communication system is equipped with self-designed encryption modules that inhibit the possibility of illegal call tapping. Users are able to delete and erase all chat history from the server at any time with one click to prohibit any data leak.
internal communications
internal communications

Taiwan's First Customer Service App

EZchat is Taiwan's very first app version customer service system. As long as you have a working network, you are able to use the app to provide services and answer questions from customers wherever you are. Ezchat allows you to take the initiative and seize every business opportunities.
Taiwan's First Customer Service App
Taiwan's First Customer Service App

voice messaging feature

Is typing too slow? voice call/messages mode allows you to understand customers' needs more quickly and communicate without barriers.
voice messages features
voice messages features

LINE@ (select to purchase)

customized your business's own LINE@ account.
LINE@ (select to purchase)
LINE@ (select to purchase)

customised stickers (select to purchase)

customize your own business stickers or use the EZchat stickers to send them to your customers through LINE and Facebook.
customised stickers (select to purchase)
customised stickers (select to purchase)

Facebook Fanpage (select to purchase)

contact your EZchat customer service operator to sync your Facebook Fan Page with EZchat Customer Service System, you will be able to write Facebook posts, send and receive messages in the EZchat System, it's a time-saving alternative.
Facebook Fanpage (select to purchase)
Facebook Fanpage (select to purchase)

Facebook Messenger (select to purchase)

contact your EZchat customer service operator to sync your Facebook Messenger with EZchat Customer Service System, you can then send and receive messages in the EZchat System, it's a time-saving alternative.
Facebook Messenger (select to purchase)
Facebook Messenger (select to purchase)

LINE@ call (select to purchase)

contact your EZchat customer service operator to sync your LINE@ business account with EZchat Customer Service System, you can send and receive messages synchronously. All chat history will be stored in Ezchat's cloud storage. You will no longer be bound by Line@ storage limit.
LINE@ call (select to purchase)
LINE@ call (select to purchase)
third party assistance
third party assistance

third party assistance

When service operators are in need of supervisors' assistance. The Third Party Assistance Feature allows users to invite new people into a chat, which can expedite any problem-solving process.
customer service monitoring
customer service monitoring

customer service monitoring

EZchat allows supervisors and managers to adequately monitor each customer service operator's chats, ensuring the quality of service and team adaptability and resilience.
Data Analysis
Data Analysis

Data Analysis

EZchat's accurate data analysis program accurately analyze visitor source and information to be served as the key basis for business advertising.
video autoplay feature
video autoplay feature

video autoplay feature

Customers can chat with an operator as they view the website and advertisement of the promotional products.
claim your coupons
claim your coupons

claim your coupons

Chat with a customer service operator to receive a coupon thus increase purchase intention.
tracking website visitors' footprint
tracking website visitors' footprint

tracking website visitors' footprint

able to trace visitors when they are offline
direct call service
direct call service

direct call service

contrary to other customer service system, Ezchat allows visitors to use voice chat with customer service operators without the hassle of adding friends or creating an account. It lets you contact an operator instantly and seamlessly.
detailed visitor address analysis
detailed visitor address analysis

detailed visitor address analysis

accurately source out visitor's location to enable effective ad placement.
AI chatbots customer service
AI chatbots customer service

AI chatbots customer service

Are you currently using an outdated customer service system?
Is your AI chatbot performance not up to standard and lacks accuracy in problem-solving? Ezchat's smart customer service system is able to collect big data for businesses and with a truly innovative AI program that answers each customers' question with the utmost accuracy which could help businesses to reduce labor costs.