Take the initiativeEZchat enables businesses to proactively discover, connect and invite potential customers through live chat, which could increase successful sales transactions by 80%.
one-click-away customer serviceEZchat allows customer service operators to send customers' chat history including pictures, emojis, doc. files and voice messages to other colleagues in one click, efficiently minimize miscommunications and repetitive inquiries.
internal communicationsEZchat allows businesses to no longer be limited by storage restrictions, chat message expiration dates as well as prevent any confidential and business-sensitive chat information leak. EZchat's internal communication system is equipped with self-designed encryption modules that inhibit the possibility of illegal call tapping. Users are able to delete and erase all chat history from the server at any time with one click to prohibit any data leak.
Taiwan's First Customer Service AppEZchat is Taiwan's very first app version customer service system. As long as you have a working network, you are able to use the app to provide services and answer questions from customers wherever you are. Ezchat allows you to take the initiative and seize every business opportunities.
voice messaging featureIs typing too slow? voice call/messages mode allows you to understand customers' needs more quickly and communicate without barriers.
LINE@ (select to purchase)customized your business's own LINE＠ account.
customised stickers (select to purchase)customize your own business stickers or use the EZchat stickers to send them to your customers through LINE and Facebook.
Facebook Fanpage (select to purchase)contact your EZchat customer service operator to sync your Facebook Fan Page with EZchat Customer Service System, you will be able to write Facebook posts, send and receive messages in the EZchat System, it's a time-saving alternative.
Facebook Messenger (select to purchase)contact your EZchat customer service operator to sync your Facebook Messenger with EZchat Customer Service System, you can then send and receive messages in the EZchat System, it's a time-saving alternative.
LINE@ call (select to purchase)contact your EZchat customer service operator to sync your LINE@ business account with EZchat Customer Service System, you can send and receive messages synchronously. All chat history will be stored in Ezchat's cloud storage. You will no longer be bound by Line@ storage limit.
third party assistanceWhen service operators are in need of supervisors' assistance. The Third Party Assistance Feature allows users to invite new people into a chat, which can expedite any problem-solving process.
customer service monitoringEZchat allows supervisors and managers to adequately monitor each customer service operator's chats, ensuring the quality of service and team adaptability and resilience.
Data AnalysisEZchat's accurate data analysis program accurately analyze visitor source and information to be served as the key basis for business advertising.
video autoplay featureCustomers can chat with an operator as they view the website and advertisement of the promotional products.
claim your couponsChat with a customer service operator to receive a coupon thus increase purchase intention.
tracking website visitors' footprintable to trace visitors when they are offline
direct call servicecontrary to other customer service system, Ezchat allows visitors to use voice chat with customer service operators without the hassle of adding friends or creating an account. It lets you contact an operator instantly and seamlessly.
detailed visitor address analysisaccurately source out visitor's location to enable effective ad placement.
AI chatbots customer serviceAre you currently using an outdated customer service system?