What is EZchat?
EZchat is an integrated marketing and customer service system that is easy to use to connect online businesses with their customers.
Can I apply for a free trial?
EZchat is now offering a 10-day trial with exclusive system features accessible, you are welcome to apply for a trial account immediately.
Do businesses need to hire more customer service operators to run EZchat?
Absolutely no need. Once you have stalled EZchat, you and your service operators can also download the app version and connect with your customers anywhere in the world.
Does a trial account include the access to EZchat app version?
Yes. You will also be given a free trial of 10 days to use the EZchat app version. Once you've applied for a trail account you can download the app in Google App Store or on Apple Play Store under the name "易利通".
What is the difference between a business account and a customer service account?
a business account is where you manage the entire back end system, it also allows you and other service staff to each creates individual customer service accounts.
Does it require the operators to always to be on duty monitoring the system?
No need. There will be instant notifications with sound alerts to notify the operators that there are customers online.
I need 24 hours on line？
EZchat system will automatically display as offline when the service operators are not available. Visitors can still leave messages and operators can respond effectively when they are back online.
How will the operators interact with customers when they are out of office?
By downloading our app each operator will receive every push notifications and won't miss messages or calls.
Can a trial business account ask for Ezchat's assistance?
Yes, trial accounts have the same access to Ezchat's services and assistance like any other accounts.